Serai Use Policy

Serai strives to create safe and professional communities such as Serai Network and Trade, as well as Serai Supply Chain Solutions (collectively, the Services), in which buyers and sellers can make connections, showcase their business and engage solution providers. To ensure the content on the Services is conducive to this goal, we have put in place the Serai Use Policy and Serai Copyright Infringement & Content Takedown Policy below to outline sensitive or unacceptable content categories.

Last updated: 26 August 2021

Reporting non–compliance

To help us make the Services safe, professional and trustworthy, please follow this Use Policy when using or contributing content to the Services. This includes whenever you upload or post content on your Company’s Profile, communicate with other users, or use any of Serai’s Third Party Solutions. 

If you have a concern about any content or activity on the Services, including the behavior of another user, you have the right to report this directly to us at Please note that if we determine that a report is malicious or vexatious we may elect to take action against the person making the report. 

Any reported content will be reviewed by our content reviewers. After considering whether the post violates this Use Policy, our content reviewers will either remove the post or allow it to remain on the Services.

Serai Copyright Infringement & Takedown Policy

Last Updated: 26 August 2021

Capitalised terms used in this Copyright Infringement and Content Takedown Policy (Policy) have the meaning given to them in the Serai Network and Trade Terms of use and Serai Supply Chain Solutions Terms of use (collectively, the Terms). 

We are committed to protecting the intellectual property (IP) of others, and we ask the same of our users. On this page, we provide rights holders with information regarding how to report copyright and other IP infringements by users on the Services. 

To the extent there is any inconsistency between this Policy and the Terms, the Terms shall prevail. This Policy may also be amended and updated from time to time. Your continued use of the Services following the implementation of such changes means that you agree to comply with the changes. If you do not agree to any changes, you must stop using the Services. 

It is our policy to act as facilitator between you and the alleged intellectual property infringer by forwarding Notices (as defined below) of alleged intellectual property infringement and Counter-Notices (as defined below) between the affected parties. For the avoidance of doubt, our actions in conjunction with our role as facilitator are not indicators as to the legality of any infringement case and solely facilitative of notifications between the affected parties. In appropriate circumstances and at our discretion, we may disable and/or terminate Accounts of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of us or others. 

Before you report a claim of copyright or other IP right infringement to us, you may wish to reach out to the user posting the content. You may be able to resolve the issue simply by bringing it to their attention without contacting us at all. In the event you decide to submit a Notice or Counter-Notice you may want to seek advice of a legal counsel. Dishonest and/or misleading Notices or Counter-Notices may give rise to personal liability.

Notice for claims of Intellectual Property Violations

This process is for copyright and IP matters only and is designed to make submitting Notices of alleged infringement to us as straightforward as possible while also providing us with the necessary information for the purposes of identifying the relevant person on the Services who allegedly infringed your IP rights and to provide sufficient information to that person of your complaint.  

If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, please provide us with a written communication containing the following information in English (your "Notice"):  

Note: If you are asserting infringement of an intellectual property right other than copyright, you should specify the intellectual property right at issue.

  • A detailed description sufficient to identify the copyrighted work or other intellectual property that you claim has been infringed, or if multiple works have been infringed, a representative list of such works on the Services (including any registered names (if applicable), registration numbers (if applicable) and countries where the registrations occurred (if applicable)).
  • A description of the material that you claim is infringing (including a description of the nature of the infringement) and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate this material on the Services (as part of this information, you must provide us with the specific URL where the material is located).
  • Information sufficient for us to contact you, including your first and last name, email address and telephone number.
  • A statement by you that you are the copyright or intellectual property holder, or an agent authorised to act on behalf of the owner, of the copyrighted work or the intellectual property in question.
  • A statement by you that you believe the content infringes your copyright or any other of your intellectual property rights.
  • A statement by you that you have a good faith belief that the disputed use of the material is not authorised by the copyright or intellectual property owner, its agents or the law.
  • A statement by you, made under penalty of perjury (if you are located in the US) or made truthfully (if you are located elsewhere) that the information in this Notice is accurate and that you are the copyright or intellectual property owner for the material or that you are authorized to act on the copyright or intellectual property owner's behalf.
  • A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or other exclusive right that is allegedly infringed.

We make attempts in good faith to notify the person who provided the allegedly infringing content, which we have unpublished (or may intend to unpublish), and we may forward a copy of your notification including your name and contact information to the relevant Account. The person may choose to file a counter-notification (the “Counter-Notice”), explaining why the content does not infringe an IP right following receipt of your Notice. We may also, in our sole discretion, post a Notice or a copy of your complaint on the Services.

By providing us with a complaint, you are consenting to your complaint being forwarded to the user who provided the allegedly infringing content, and/or to our posting a Notice or copy of your complaint on Services. After submitting a copyright, or other IP right, infringement notification, you may realize that you misidentified content or you might otherwise change your mind. We will honour retractions of copyright or other IP claims from the party who originally submitted them.It is important that you do not make false claims. 

If you are unsure whether the content you are reporting is infringing your legal rights, you may wish to seek legal guidance. Keep in mind that submitting intentionally misleading reports of infringement is a serious matter and may carry legal consequences.

Contact Information for Claims

If you have any questions about this Policy, please notify us via email at