Terms of usePrivacy policyContent policy

Serai Content Policy

Serai strives to create a safe and professional community in which buyers and sellers can make connections, showcase their business and engage solution providers. To ensure the content on Serai is conductive to this goal, we have put in place the Content and Takedown Policy below to outline sensitive or unacceptable content categories.

Our policy covers two general areas:

  • Prohibited: Content you cannot post on Serai
  • Restricted: Content you may post, but with limitations
You should follow these guidelines when contributing content to Serai.

Reporting non–compliance

If you have a concern about any content or activity on Serai, including the behavior of another user, you have the right to report this directly to us at hello@seraitrade.com. Please note that if we determine that a report is malicious or vexatious we may elect to take action against the person making the report.

Any reported content will be reviewed by our content reviewers. After considering whether the post violates our content policy, our content reviewers will either remove the post or allow it to remain online.

Prohibited Content

  • Copyright and Trademark Infringement

    Please respect others’ work and do not violate their intellectual property (IP) rights. This includes copyrights, patents, trademarks, logos, trade secrets, or other proprietary rights. Unless you’ve received authorisation to use someone else’s work, don’t use it.We will respond to complaints of alleged infringement by acting as a facilitator between the IP rights holder and the alleged infringer. For more on how we handle infringement issues, check out our Copyright Infringement and Takedown Policy.
  • Commercially or Competitively Sensitive Information

    You must not share any pricing or commercially sensitive information on Serai for price fixing or for any anti-competitive purposes. This includes any information sharing which may give rise to a breach of applicable laws, regulations, regulatory guidance, codes of conduct or orders, contractual confidentiality obligations including information that could compromise fair competition amongst any parties.Commercially sensitive information includes any information of a commercially sensitive nature relating to a user or a third party, its IP rights or its business or which a party has indicated to the possessor that, if disclosed, could prejudice a person’s commercial interests or cause significant commercial disadvantage or material financial loss. Examples of such information include trade secrets, profit margins or market strategies.
  • Defamation

    Defamatory statements are not tolerated. Defamation is any false statement that damages the reputation of an individual or an organisation by exposing them to hate, ridicule or contempt, causes them to be shunned, and discredits their business or profession.

    If you believe you have been the victim of defamation on Serai, let us know directly at hello@seraitrade.com.
  • Inappropriate Content

    As a community that acts professionally and respectfully, you should not share any content that is obscene (including nudity or sexual exploitation), threatening, violent (including graphic content and content inciting, publicising and/or promoting crimes, violence and/or hate), harmful (to others and including self-harm), untrue, inaccurate, hateful, discriminatory, cruel and insensitive, bullying and harassing, encouraging conduct that would amount to a criminal offence or give rise to civil liability, or illegal to be transmitted or posted to Serai. All such content may be removed immediately when discovered.

    Examples of inappropriate content and materials include profanity, discrimination, nudity, sexual exploitation, hate speech, bullying or intimidation of an individual or group, gambling-related content, promotion of illegal activities such as tax evasion and money laundering, extortion or blackmail.
  • Spam

    We will remove all instances of spam. We would consider the following spam:

    1. Posting content with no substance but to primarily redirect traffic to an external site, product, or service
    2. Posting duplicate content, whether from a single account or across multiple accounts
    3. Posting content by automated means in large quantities

    This list is not exhaustive and content that has been flagged will be reviewed based on context.
  • Personal and Confidential Information

    Please respect others’ privacy on our platform. Don’t post private or confidential content or information about other people without their explicit, written consent.
    Don’t create false identities, misrepresent your own identity, or create a Profile on Serai for any business other than your own (except if you are authorised by a business to do so on their behalf).

    We also want Serai users to trust that information about them will be respected and handled with appropriate care. As such, you should not misuse information on Serai, nor collect it for unclear purposes or without appropriate security measures.
  • Regulated Goods

    For safety purposes and due to compliance with common legal restrictions, we do not allow Serai to be used as a platform for individuals, businesses and organisations to trade, gift, transfer, acquire, exchange, sell or showcase regulated goods such as pharmaceutical drugs, firearms (including any part or parts of firearms and ammunition), human organs and/or blood, alcohol and tobacco. This list of examples is not exhaustive and content that has been flagged will be reviewed based on context.
  • Restricted Content

    Sensitive/ Regulated Content
    The following content categories may be reviewed by our Content Team on a case by case basis.

    1. Financial advice and professional services advice

    We want our users to have access to as much quality information there is to help them make informed business decisions, including those related to financial management, tax planning, insurance, investments, legal etc. As such, we welcome businesses in the financial and professional services industries to contribute content on our platform.
    In certain countries, you may be subject to laws that limit what you may be able to undertake on the platform (including what you can distribute). In order to protect our users, we advise publishers of such content to comply with all local regulations – for example, to include specific disclosures as required by local law. You must comply with such laws and we have no responsibility for your compliance (or failure to comply) with such laws.

    2. Misinformation and false news

    We want people to benefit from the free availability of information without restricting constructive and useful public discourse. While we strive to make Serai a professional platform, we understand that in certain instances the boundaries between false news and parody, caricature or opinion may be blurry. As a result, such content may be reviewed by our Content Team on a case by case basis.
  • The following content categories are beyond our platform’s objectives.

    1. Political content
    2. Religious content
  • Paid or Sponsored Content

    If content has been paid for or is sponsored by a third party (e.g., a third party has provided any manner of financial or other benefit in exchange for all or part of a post), we require that all users prominently show an adequate disclosure in their post that identifies who paid for or sponsored the post. A post that is considered to be “paid for” or “sponsored” includes any where a third party provides any form of compensation (whether in cash or in kind), free goods and/or services, or anything of value in connection with the topic of a post or the posting of a post itself.

Serai Copyright Infringement & Takedown Policy

Last Updated: 20 August 2020 

Capitalised terms used in this copyright infringement and takedown policy (Policy) have the meaning given to them in the Serai Terms of Use located at https://www.seraitrade.com/terms-and-policy/terms-of-use

We are committed to protecting the intellectual property (IP) of others, and we ask the same of our users. On this page, we provide rights holders with information regarding how to report copyright and other IP infringements by people on Serai.

To the extent there is any inconsistency between this Policy and the Terms, the Terms shall prevail. This Policy may also be amended and updated from time to time. Your continued use of Serai following the implementation of such changes means that you agree to comply with the changes. If you do not agree to any changes, you must stop using Serai.

It is our policy to act as facilitator between you and the alleged intellectual property infringer by forwarding Notices (as defined below) of alleged intellectual property infringement and Counter-Notices (as defined below) between the affected parties. For the avoidance of doubt, our actions in conjunction with our role as facilitator are not indicators as to the legality of any infringement case and solely facilitative of notifications between the affected parties. In appropriate circumstances and at our discretion, we may disable and/or terminate Accounts of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of us or others.

Before you report a claim of copyright or other IP right infringement to us, you may wish to reach out to the user posting the content. You may be able to resolve the issue simply by bringing it to their attention without contacting us at all. In the event you decide to submit a Notice or Counter-Notice you may want to seek advice of legal counsel. Dishonest and/or misleading Notices or Counter-Notices may give rise to personal liability.

Notice for claims of Intellectual Property Violations

This process is for copyright and IP matters only and is designed to make submitting Notices of alleged infringement to us as straightforward as possible while also providing us with the necessary information for the purposes of identifying the relevant person on Serai who allegedly infringed your IP rights and to provide sufficient information to that person of your complaint. 

If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, please provide us with a written communication containing the following information in English (your "Notice"): 

Note: If you are asserting infringement of an intellectual property right other than copyright, you should specify the intellectual property right at issue.

  • A detailed description sufficient to identify the copyrighted work or other intellectual property that you claim has been infringed, or if multiple works have been infringed, a representative list of such works on the Services (including any registered names (if applicable), registration numbers (if applicable) and countries where the registrations occurred (if applicable)).
  • A description of the material that you claim is infringing (including a description of the nature of the infringement) and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate this material on our Services (as part of this information, you must provide us with the specific URL where the material is located).
  • Information sufficient for us to contact you, including your first and last name, email address and telephone number.
  • A statement by you that you are the copyright or intellectual property holder, or an agent authorised to act on behalf of the owner, of the copyrighted work or the intellectual property in question.
  • A statement by you that you believe the content infringes your copyright or any other of your intellectual property rights.
  • A statement by you that you have a good faith belief that the disputed use of the material is not authorised by the copyright or intellectual property owner, its agents or the law.
  • A statement by you, made under penalty of perjury (if you are located in the US) or made truthfully (if you are located elsewhere) that the information in this Notice is accurate and that you are the copyright or intellectual property owner for the material or that you are authorized to act on the copyright or intellectual property owner's behalf.
  • A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or other exclusive right that is allegedly infringed.

We make attempts in good faith to notify the person who provided the allegedly infringing content, which we have unpublished (or may intend to unpublish), and we may forward a copy of your notification including your name and contact information to the relevant Account. The person may choose to file a counter-notification (the “Counter-Notice”), explaining why the content does not infringe an IP right following receipt of your Notice. We may also, in our sole discretion, post a Notice or a copy of your complaint on our Site. By providing us with a complaint, you are consenting to your complaint being forwarded to the user who provided the allegedly infringing content, and/or to our posting a Notice or copy of your complaint on our site.
After submitting a copyright, or other IP right, infringement notification, you may realize that you misidentified content or you might otherwise change your mind. We will honor retractions of copyright or other IP claims from the party who originally submitted them.
It is important that you do not make false claims.

If you are unsure whether the content you are reporting is infringing your legal rights, you may wish to seek legal guidance. Keep in mind that submitting intentionally misleading reports of infringement is a serious matter and may carry legal consequences.

Contact Information for Claims

If you have any questions about this Policy, please notify us via email at hello@seraitrade.com.